Privacy Policy & Terms and Conditions 

Privacy Policy 

Your privacy is important to us.

When you visit our site, we may automatically collect non personally identifiable information. We may use this information to understand how we may improve our site and/or services.  

We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service. We collect information by fair and lawful means, with your knowledge and consent.

When you provide us with personal information - such as your name, contact details, payment information, medical information or other information required in relation to our provided services - we may use this information to contact you with updates about our site and/or services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving this content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. We do not knowingly disclose any personally identifying information or personal information to third parties except as it directly relates to the provision of services we supply or that you have requested, or to comply with lawful requests for the information. We do not sell, rent, share or supply personal information to third parties except as it directly relates to the provision of services we supply or that you have requested, or to comply with lawful requests for the information. We may disclose anonymised and aggregated versions of personal information (analytics and statistics) for business, safety, marketing or public relations purposes.

Terms and Conditions: Hire and Tours

Site End User Terms

This site is owned and operated by T and S Frenay, trading as Valley Outdoors (ABN 16 625 694 911).

The content and materials contained in this site are protected by applicable copyright and trademark law. The intellectual property, user content and third-party content on this site may not be copied, imitated or used, in whole or in part, without the prior written permission of ourselves, the user content owner, or the applicable trademark holder.

Whilst we will endeavour to keep the information up to date and correct, we make no representations, warranties or guarantee, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, images, products, services, or related graphics contained on the site for any particular purpose. The user hereby acknowledges that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

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WHAT THEY SAID

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"We had an awesome time with Kent. Super friendly, safe and knowledgeable on kayaking and the nature around us.

Kids and adults loved this 3 hours journey on the kayak with breathtaking views on a beautiful day.

The team was super responsive and managed to find us a guide within 72 hours and called us back to confirm the booking.

I strongly recommend them you’ll be in very good hands. "
Nicolas & family
"These guys are so passionate about their offerings and have lots of in-depth local knowledge of the waterways. They will do everything to ensure you have a comfortable, enjoyable time on the water. They are such lovely people, running fantastic experiences. Would give more than 5 stars if possible."
Holly
"Divine slow time. Recommend Sarah & Travis' exceptional organisation & guiding skills. Such delightful people!"
Sarah
“What a wonderful time we had, thank you so much for pulling this off for us last minute."
Demi
"Dylan and Travis were absolutely awesome. We had the big canoe for a tourism corporate event. Excellent quality time in nature, very serene, beautiful river beaches, highly recommend!"
Dimitri
"Just had an incredible day with Valley Outdoors' one-on-one canoe instruction—unbelievably valuable skills learned. Surpassed expectations & now feel confidently independent for solo trips. Highly recommend their instruction—just go for it! No regrets."
Dan
"Joined a guided bush walk near Belmore Falls, offering a unique and less-traveled path with stunning Australian flora, three waterfalls, and abundant wildlife. A thrilling experience as a local tourist, with expert guidance making it a must-do in the Highlands. Kudos to our fantastic guide and host!"
Tasch
"Valley Outdoors deserves a perfect 10-star rating! Their expertise, passion, and thorough advice, especially from Dan, made our remote camping expedition on Shoalhaven & Kangaroo Rivers seamless, stress-free, and truly enjoyable!"
Damien
"Grateful to Valley Outdoors for the chance to canoe in a stunning hidden gem. Fantastic staff with impressive paddling skills. Eager to return, explore more, & eventually master the art—especially keen on an overnight stay at the camping spots!"
Mel
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Tourism Tribe profile picture
Tourism Tribe
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We had the pleasure of working with Valley Outdoors, an outstanding guided tour business based in Kangaroo Valley. The team offers bespoke experiences — from abseiling to canoe journeys — with a genuine focus on connecting people with nature. The recent acquisition of the iconic Kangaroo Valley Safaris is a real testament to their passion for growing adventure tourism in the region. A wonderful Australian tourism business doing it the right way. 100% recommend!
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Omar profile picture
Omar
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Met the owners and they are lovely!!
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Joe Nissim profile picture
Joe Nissim
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Had a brilliant trip with Valley Outdoors. Trev and Sarah were incredibly friendly, knowledgeable and helpful. The trip itself was spectacular and thoroughly enjoyable too- beautiful scenery and great to be exploring Kangaroo Valley for a few days.
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Alekya Polu profile picture
Alekya Polu
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We have recently visited Kangaroo valley and have done River Cannoying had a very good experience, we are glad that we have chosen Valley Outdoors for Hiring our Cannoying boat and equipment, the owner was so kind and gentle and professionally guided us and well prepared us with all the necessary information for Cannooying in the river, we told them we are not professionals,doing it for very first time.Their equipment including the quality of boats were really good.I also ended up in buying some swim warmers with decent prices,they were of so good quality with rare colours available which you barely can find outside I definitely recommend my friends to this shop.
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Lisa Shakhovskaya profile picture
Lisa Shakhovskaya
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Had the best experience ever! Trav is an amazing guide, we had so much fun. We got to see a few azure kingfishers (dream come true!), a wallaby and a bunch of water dragons. Highly recommend for anyone visiting KV!
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Y B profile picture
Y B
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The absolute BEST time. Thank you Sarah for your pleasant and kind nature. Andy our kayak guide was brilliant. Highly recommend
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Alexander Iskrenov profile picture
Alexander Iskrenov
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We had a great afternoon in a canoe cruising down the river. Sarah was extremely friendly and patiently walked us through what we should expect. Brie took us to the place and everyone received an excellent crash course on how to handle the equipment. The density of wildlife is truly astonishing - wombats, lyre birds, kingfishers, red belly blacks to name a few. We are looking forward to visiting again!
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Irene Bartlett profile picture
Irene Bartlett
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From the first contact with Sarah I was blown away by her kindness and gentleness. My friend and I had an awesome adventure with valley outdoors and our guide Matt was just incredible. His knowledge of the river and wildlife was so educational. I would highly recommend this business to anyone who is looking for something different to do and to see parts of kangaroo valley that most people don't get to see . Thank you everyone for a fabulous experience.
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Michael Marr profile picture
Michael Marr
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4 person expedition in single kayaks from Hampden Bridge to Bendeela Camp ground with Ken. Beautiful day, perfect temperature. Some fun, small rapids and 45 mins to a small beach for a coffee, chocolate and Lilly stop and then another 45 mins to the end. Stunning scenery, has the river to ourselves. Highly recommend doing this with Valley Outdoors,who are so well organised and friendly. Pleasure to deal with.
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Georgia S profile picture
Georgia S
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What a trip. The scenery!!! Incredible and I can't recommend Valley outdoors enough. An incredible professional team. We felt so supported with planning and in the execution of our trip - the hire gear was all in great condition. We enjoyed having the company of many wallabies, goannas, cheeky food stealing possums and Mountain Goats. So cool and especially our kiwi friends enjoyed seeing them in there natural environment Memories forever. Thank you

Acknowledgement of Country

We respectfully acknowledge the Wodi Wodi People, of the Dharawal language constellation, as the traditional custodians of the Gangagruwan/Kangaroo Valley in which we live and work. We recognise the continuing connection to lands, waters, and communities and we pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders both past, present and emerging.