Privacy Policy & Terms and Conditions 

Privacy Policy 

Your privacy is important to us.

When you visit our site, we may automatically collect non personally identifiable information. We may use this information to understand how we may improve our site and/or services.  

We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service. We collect information by fair and lawful means, with your knowledge and consent.

When you provide us with personal information - such as your name, contact details, payment information, medical information or other information required in relation to our provided services - we may use this information to contact you with updates about our site and/or services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving this content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. We do not knowingly disclose any personally identifying information or personal information to third parties except as it directly relates to the provision of services we supply or that you have requested, or to comply with lawful requests for the information. We do not sell, rent, share or supply personal information to third parties except as it directly relates to the provision of services we supply or that you have requested, or to comply with lawful requests for the information. We may disclose anonymised and aggregated versions of personal information (analytics and statistics) for business, safety, marketing or public relations purposes.

Terms and Conditions: Hire and Tours

Site End User Terms

This site is owned and operated by T and S Frenay, trading as Valley Outdoors (ABN 16 625 694 911).

The content and materials contained in this site are protected by applicable copyright and trademark law. The intellectual property, user content and third-party content on this site may not be copied, imitated or used, in whole or in part, without the prior written permission of ourselves, the user content owner, or the applicable trademark holder.

Whilst we will endeavour to keep the information up to date and correct, we make no representations, warranties or guarantee, express or implied, about the completeness, accuracy, reliability, suitability or availability of any information, images, products, services, or related graphics contained on the site for any particular purpose. The user hereby acknowledges that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

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These guys are so passionate about their offerings and have lots of in-depth local knowledge of the waterways. They will do everything to ensure you have a comfortable, enjoyable time on the water. They are such lovely people, running fantastic experiences. Would give more than 5 stars if possible.
"Divine slow time. Recommend Sarah & Travis' exceptional organisation & guiding skills. Such delightful people!"
“What a wonderful time we had, thank you so much for pulling this off for us last minute."
"Dylan and Travis were absolutely awesome. We had the big canoe for a tourism corporate event. Excellent quality time in nature, very serene, beautiful river beaches, highly recommend!"
"Just had an incredible day with Valley Outdoors' one-on-one canoe instruction—unbelievably valuable skills learned. Surpassed expectations & now feel confidently independent for solo trips. Highly recommend their instruction—just go for it! No regrets."
"Joined a guided bush walk near Belmore Falls, offering a unique and less-traveled path with stunning Australian flora, three waterfalls, and abundant wildlife. A thrilling experience as a local tourist, with expert guidance making it a must-do in the Highlands. Kudos to our fantastic guide and host!"
"Valley Outdoors deserves a perfect 10-star rating! Their expertise, passion, and thorough advice, especially from Dan, made our remote camping expedition on Shoalhaven & Kangaroo Rivers seamless, stress-free, and truly enjoyable!"
"Grateful to Valley Outdoors for the chance to canoe in a stunning hidden gem. Fantastic staff with impressive paddling skills. Eager to return, explore more, & eventually master the art—especially keen on an overnight stay at the camping spots!"

Acknowledgement of Country

We respectfully acknowledge the Wodi Wodi People, of the Dharawal language constellation, as the traditional custodians of the Gangagruwan/Kangaroo Valley in which we live and work. We recognise the continuing connection to lands, waters, and communities and we pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders both past, present and emerging.
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